Investor Charter

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Access important documents and guidelines for investors as per regulatory requirements.

Registrars to an Issue and Share Transfer Agents (RTAs) - Annexure A

This document contains the Investor Charter for Registrars to an Issue and Share Transfer Agents (RTAs) as mandated by SEBI regulations. It outlines the rights and responsibilities of investors and the services provided by RTAs.

Download Annexure - A

INVESTOR CHARTER – REGISTRARS TO AN ISSUE AND SHARE TRANSFER AGENTS (RTAs)

Vision

To be a trusted, transparent and prompt service provider to the investors, conforming to the highest standards of compliance, confidentiality and professionalism in conduct, to meet the obligation towards investors in Indian capital markets.

Mission

  • To maintain high standard of integrity in the conduct of business by fulfilling obligations in a prompt, ethical and professional manner.
  • To comply with all regulatory requirements in a time bound manner.
  • To facilitate prompt service to investors by and through streamlining the process and harnessing technology.
  • To facilitate easy approach, communication and interface with investors so as to resolve their queries / grievances.

Services provided by RTA to investors

  • Providing details of allotment and clarification on allotment.
  • Processing change in / up-dation of the KYC details of the investors for physical holdings like change of address / bank account details / e-mail address / telephone / mobile / nomination and PAN.
  • Processing and updating investor holding / title change requests viz name deletion, transmission, transposition, issue of duplicate shares, dematerialization and rematerialisation of securities.
  • Processing of other requests, viz., recording of declaration w.r.t. exemption / lower tax rates for TDS on dividend / interest, revalidation and reissue of dividend and interest instruments.
  • Execution and intimation of other corporate actions viz., ESOPs, Dividend payment, Stock split, Bonus issue and Merger / Demerger activities.
  • Communication of Rights issue entitlements.
  • Communication of Buyback, exit offer, takeover made by the company / acquirer, and the procedure to be followed by investor in respect of these issues.
  • Mandatory execution of transfer of shares and dividends to IEPF and transfer of undelivered share certificates to Suspense account.
  • Process grievance received through mails and Letters and those through SCORES also.

Timelines pertaining to various services provided by RTA

Sr No Nature of Service Expected Timelines (number of days)
A Investor Service Request
1 Processing of transmission request 21
2 Processing of issue of duplicate security certificate request 30
3 Processing of dematerialization request 15
4 Processing of remat request 30
5 Processing of Transposition request 15
6 I. Processing of request for change in / up-dation of
a. Name 30
b. Signature 30
c. Nomination 30
d. Contact details (Address, E-mail address and Mobile number) 15
e. Bank account details 15
II. Processing of request for Up-dation of PAN 15
7 Processing of Re-validation of dividend / interest / redemption instruments and sending the remittance request files to the bank / Company 15
B Grievance Redressal
1 Providing response to the inquiries of the investors and Redressal of Grievance 30
C Other Operational activities
1 Allotment of securities (IPO) 6
2 Intimation regarding distribution of corporate benefits (dividend, bonus, stock Split)
a. E-mail communication 15
b. Physical communication 30

Rights of investors

  • Receive all the benefits / material information declared by the Company.
  • Actively participate in the AGM / EGM of the company & E-voting events so as to be a part of the decision making of the Company’s business resolutions.
  • In case of any grievances, approach RTA, Depository, Company, Stock Exchange or SEBI for resolution within prescribed timelines.