Frequently Asked Questions
Find answers to the most common investor queries related to Registrar and Transfer Agent (RTA) services.
What is a Registrar and Transfer Agent (RTA)?
A Registrar and Transfer Agent (RTA) is a SEBI-registered intermediary that maintains shareholder records and provides investor services such as share transfers, transmission, dematerialization, KYC updates, and dividend-related assistance.
How can I update my KYC details?
You can update your PAN, Aadhaar, address, email ID, mobile number, bank details, nomination, and signature by submitting the prescribed forms along with the required supporting documents.
How do I dematerialize my physical share certificates?
Open a Demat account with a Depository Participant (DP) and submit your physical share certificates along with a Dematerialization Request Form (DRF). Your DP will initiate the process with the RTA.
What is the difference between Transfer and Transmission of shares?
Transfer is the voluntary transfer of shares from one person to another, whereas Transmission occurs due to legal events such as the death of a shareholder or succession.
What should I do if my share certificate is lost?
Inform the RTA immediately. You will be guided through the procedure for obtaining duplicate share certificates after submitting the prescribed documents.
How can I update my bank details for dividend payments?
Submit the prescribed request form along with a cancelled cheque or bank proof. For Demat holdings, update your bank details through your Depository Participant.
How can I register or change my nomination?
Submit the prescribed nomination form along with the required documents to register or update your nominee details.
How can I check the status of my service request?
Track your request using the acknowledgment/reference number or your Folio Number or DP ID & Client ID.
My dividend has not been received. What should I do?
Contact the RTA with your Folio Number or DP ID & Client ID. We will verify the payment status and assist with revalidation or reissue if applicable.
How can I contact the RTA?
Reach our Investor Service Team through the Contact Us page, email, or telephone. Keep your Folio Number or DP ID & Client ID ready for faster assistance.