Level-1 - To Listed Company / Purva Sharegistry (India) Pvt. Ltd.:

In the event the grievance / complaint is not redressed after submission of all requisite documents within the expected timelines as mentioned in the Investor Charter or the investor is not satisfied with the resolution, he/she may escalate the grievance / complaint addressed to the Grievance Redressal Division by email to our email id: support@purvashare.com or through a letter (hard copy) addressed to:

Purva Sharegistry (India) Private Limited
Unit No. 9 Shiv Shakti Industrial Estate
J. R. Boricha Marg Near Lodha Excelus
Lower Parel (E) Mumbai – 400011.

While lodging the grievance / complaint it is necessary for the investor to mention the following:

• Nature of Complaint
• Name of Issuer Company
• Folio Number / DP ID-Client ID
• Full Name of shareholder
• E-mail address and mobile number
• Inward No./ Ref. No. provided by Purva Sharegistry (India) Pvt. Ltd.
• Reference to any previous correspondence made in this regard
• Provide the relevant documents
• Update KYC and details if there are any changes.

We shall send intimation of redressal / resolution of grievance / complaint via e-mail / physical letter as applicable within 21 days from the date of receipt of grievance / complaint.

Level-2 - To Stock Exchanges - Online registration of complaint / grievance on stock exchanges:

The nature of the complaint that can be lodged against a listed company has been given on the websites of the Stock Exchange. Upon receipt of the complaint, the stock exchange shall forward the same to the concerned company with a copy to the complainant.

If the company fails to redress the complaint within 30 days, the exchange sends a reminder to the company and follows up with the company and its respective RTA.

Level-3 - To SEBI - Online registration of complaint / grievance on SCORES:

If the investor is not satisfied with the redressal / resolution of the complaint by the listed company / Purva Sharegistry (India) Pvt. Ltd., the investor can lodge the complaint with SEBI on SCORES.

Grievance Redressal Mechanism at SEBI: Complaints can be lodged with SEBI electronically through SEBI Complaints Redress System - SCORES (a web-based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in.

Investor Grievance

Escalation Matrix (Annexure A)

As required under Circular No. SEBI/HO/MIRSD-PoD-1/P/CIR/2023/72 dated 08th June 2023. In the absence of a response or if a complaint is not addressed to your satisfaction, you may escalate your complaint in the sequence of the Escalation Matrix mentioned in the table below with a time gap of 15 days for each escalation.

Details of	Contact Person	Contact No.	Email Id	Address
Customer Care	Ms. Kajal Gupta	022-35220056	support@purvashare.com	Purva Sharegistry Pvt. Ltd. 9 Shiv Shakti Industrial Estate J. R. Boricha Marg Lower Parel (E) Mumbai - 400011
Head of Customer Care	Mr. Nirav Kapasi	022-49614132	support@purvashare.com
Compliance Officer	Ms. Deepali Dhuri	022-49700138	compliance@purvashare.com
Director	Ms. Purva Shah	022-35220372	purva@purvashare.com

Please quote Inward No./Service Request No. (URN)/Ref. No. of the response/complaint not addressed to your satisfaction while raising your complaint in the above escalation matrix.

Office Working Hours (Except Public Holidays)

Monday - Friday 11:00 AM - 5:00 PM

SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal):

As per a recent Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31-Jul-23 and SEBI Master Circular dated Aug 04 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution through ODR Portal) for online resolution of disputes in the Indian Securities Market.

File a dispute through the online dispute resolution portal in case of non-resolution of grievance by the intermediary within the specified timelines SMART ODR.
For more information on online resolution of disputes in the Indian Securities Market refer to SEBI Circular.