Grievance Redressal
Level 1 — Contact the DP
Investors may lodge complaints related to demat account services by email or in writing:
Manager: Mr. Bharat Nagvanshi
Email: dp@purvashare.com
Phone: 022-4134 3259
Address: 9 Shiv Shakti Industrial Estate, J.R. Boricha Marg, Near Lodha Excelus, Lower Parel East, Mumbai - 400 011
Level 2 — Compliance Officer
Ms. Deepali Dhuri
Email: compliance@purvashare.com
Phone: 022-4134 3265
Level 3 — Escalation to NSDL
If the complaint is not resolved satisfactorily within 21 days, investors may escalate to NSDL through their investor grievance portal at www.nsdl.co.in.
Level 4 — SEBI SCORES
Investors may also lodge complaints on the SEBI Complaints Redress System (SCORES) at scores.sebi.gov.in.
Investor Grievance
Escalation Matrix (Annexure A)
As required under Circular No. SEBI/HO/MIRSD-PoD-1/P/CIR/2023/72 dated 08th June 2023. In the absence of a response or if a complaint is not addressed to your satisfaction, you may escalate your complaint in the sequence of the Escalation Matrix mentioned in the table below with a time gap of 15 days for each escalation.
| Details of | Contact Person | Contact No. | Email Id | Address |
|---|---|---|---|---|
| Customer Care | Ms. Prachi Randive | 022-4134 3256 | support@purvashare.com |
Purva Sharegistry Pvt. Ltd.
9 Shiv Shakti Industrial Estate J. R. Boricha Marg Lower Parel (E) Mumbai - 400011 |
| Head of Customer Care | Mr. Nirav Kapasi | 022-4134 3257 | support@purvashare.com | |
| Compliance Officer | Ms. Deepali Dhuri | 022-4134 3265 | compliance@purvashare.com | |
| Manager | Mr. Bharat Nagvanshi | 022-41343250 | dp@purvashare.com | |
| CTO (11AM - 5PM) | Mr. Pranay Majmundar | 9820788203 | pranay@purvashare.com |
Please quote Inward No./Service Request No. (URN)/Ref. No. of the response/complaint not addressed to your satisfaction while raising your complaint in the above escalation matrix.
Office Working Hours (Except Public Holidays)
Monday - Friday: 11:00 AM - 5:00 PM
SMART ODR Portal
As per SEBI Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31-Jul-23 and SEBI Master Circular dated Aug 04 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution through ODR Portal) for online resolution of disputes in the Indian Securities Market.
File a dispute through the online dispute resolution portal in case of non-resolution of grievance by the intermediary within the specified timelines. For more information, refer to SEBI Circular.